How do I get my Arlo back online?
How do I get my Arlo back online?

Why does my Arlo says offline?

To troubleshoot when your Arlo Go camera is offline: If the battery is low or dead, plug in the camera or insert a fully charged battery. If the LED does not light even when the battery is not low, it might be turned off in your Arlo Go camera's settings.

How do I troubleshoot Arlo camera offline?

To troubleshoot when your Arlo Go camera is offline: Unplug your Arlo Go camera, remove the battery, reinsert the battery, and notice the camera LED behavior when the door is closed. If the LED does not light, check to make sure that the battery is installed in the correct orientation and that the battery is not dead.

How do you reset Arlo?

Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.

How do I reconnect my Arlo camera to my base station?

Sync the camera to the base station: If you are using an Arlo base station, press the Sync button on the side of the base station for about two seconds and then release the button. Note: If you press the Sync button on the Arlo base station for too long, the LED under the USB symbol blinks amber for 10 minutes.

Why is my camera offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

Where is the reset button on Arlo camera?

To reset your Arlo Go camera while it is not connected to the cloud:

  1. Press and release the sync button on the top of the camera. You hear a click.
  2. Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime: Your Arlo Go camera is reset to factory default settings.

How do I resync my Arlo camera base station?

Bring the camera within one to three feet (30 to 100 centimeters) of the base station. Sync the camera to the base station: If you are using an Arlo base station, press the Sync button on the side or on the back of the base station for about two seconds and then release the button.

Why is my Arlo camera not syncing with base station?

Make sure that the camera you are trying to sync is no more than three feet away from the base station during the sync process. The sync process does not work if the camera is too far away from the base station when you press and release the Sync button.

Why is my Arlo base station not connecting?

If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.

How do I reset my Arlo device?

To factory reset your Arlo wire-free camera: Press and hold the sync button on the the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.

Why will my Arlo camera not sync?

Make sure that the camera you are trying to sync is no more than three feet away from the base station during the sync process. The sync process does not work if the camera is too far away from the base station when you press and release the Sync button.

How do I reboot my Arlo base station?

Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.

Why is camera device showing offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

Why is my Wi-Fi camera not working?

Make Sure the Wireless IP Camera Is Powered on Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.

Why is my camera saying its offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

Why is my camera not connecting to Wi-Fi?

Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.

Where is the sync button on Arlo camera?

Sync the camera to the base station: If you are using an Arlo base station, press the Sync button on the side or on the back of the base station for about two seconds and then release the button.

How do I reactivate my Arlo base station?

If you have deactivated the base station, you must add it back to the account by logging in to your Arlo account and clicking "add device" on the cameras screen. You will be prompted with 4 options, select "Base Station" and follow the on screen prompts just like when you first set up the system. I hope this helps!

How do I resync my Arlo Pro camera?

Press the Sync button on top of the camera for about two seconds and then release the button. Note: Cameras must be synced one at a time. A blue LED on the camera blinks rapidly to confirm sync. If the LED on the camera blinks amber, the sync is not successful.

How do I reconnect my Arlo camera to the app?

To manually sync Arlo Ultra, Pro 3, or Pro 4

  1. Release the Arlo camera from the camera housing.
  2. Pull the camera out of the camera housing.
  3. Press the Sync button underneath your camera.
  4. Wait for your Arlo camera and SmartHub to sync.
  5. Check your Arlo camera's live stream in the Arlo app to verify that the camera was synced.

Sep 9, 2021

Why do security cameras go offline?

Move your camera closer to your router. 2. Even if your camera is not too far from your router, there may be different materials (walls, floors, metal, concrete, plaster) that can block the WiFi signal. Minimize the number of physical obstructions between the camera and router.

Why isn’t my Arlo camera connecting to the app?

Uninstall/reinstall the app and reboot the phone/tablet. Make sure the phone/tablet is using wifi to the home network, and not cellular. Restart the base. Remove the base and cameras from the account and re-add them.

How do I reconnect my Arlo base station to WiFi?

To connect your Arlo camera directly to your 2.4 GHz Wi-Fi network:

  1. Launch the Arlo Secure app.
  2. Tap Add New Device.
  3. Select your Arlo device.
  4. Select your Arlo model.
  5. Follow the in-app instructions.
  6. If Arlo detects that you have a SmartHub or Base Station, tap Connect without SmartHub.

What does restarting Arlo base station do?

Performing a factory reset returns your Arlo Base Station or SmartHub to its default settings. After performing a reset, the Base Station or SmartHub must be removed and re-added to your Arlo account. All devices paired to the Base Station or SmartHub must also be reset and re-added to your Arlo account.

Why is my Arlo base station blinking orange?

A blinking amber LED on the
SmartHub indicates a camera is out of range. This could be due to range, or poor signal due to interference. If your cameras are working, this may not cause an issue for you but could result in inability to stream the cameras.

Why is my security camera not connecting to WiFi?

Make Sure the Wireless IP Camera Is Powered on Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.

How do I reconnect my Arlo base station?

If your base station is offline, follow these troubleshooting steps in this order:

  1. Check the Ethernet cable.
  2. Check the Power adapter.
  3. Try to connect to the Internet from another device that is connected directly to your router.
  4. Power cycle your base station.
  5. Check your router's DHCP settings and client list.

How do I resync my Arlo base station?

Sync the camera to the base station: If you are using an Arlo base station, press the Sync button on the side of the base station for about two seconds and then release the button. Note: If you press the Sync button on the Arlo base station for too long, the LED under the USB symbol blinks amber for 10 minutes.

Why is my security camera showing offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.