Is vivint a reputable company?
Is vivint a reputable company?

Is Vivint a legit company?

Vivint is one of the largest home security and monitoring companies, with more than 1.5 million customers. It employs door-to-door salespeople, many working during the summer on a commission-only basis. Vivint's system typically costs $1,000 or more and many customers finance the purchase.

What is wrong with Vivint?

Vivint Equipment not Working Properly One of the top complaints customers have with Vivint is the poor quality of the equipment. In some cases, customers claim that the equipment never worked, yet they are billed for the full service.

Is Vivint a good product?

Vivint can come at a high price, but impressive new security cameras and one app for everything are just two reasons that Vivint's smarter home security systems are worth the price of admission. We believe in this brand so much that it's our number one pick for best security system.

What happens if you cancel Vivint?

Yes, Vivint will refund you on a prorated basis if you own a prepaid account after it deduces the charges and fees of the cancelation. Otherwise, you must pay the contract in full to cancel it.

Is there a class action lawsuit against Vivint?

CPI also brought to light previous claims of “deceptive practices” that resulted in class-action lawsuits against Vivint. “To be sure, Vivint's deceptive practices do not start and end with CPI's customers,” the lawsuit stated.

Can Vivint spy on you?

Vivint comes with 24/7 professional monitoring, but the monitoring agents do not access your cameras' streams or recorded videos. However, Vivint can be hacked by outsiders who can control your devices from another location and spy on you through your cameras.

How much does it cost to cancel Vivint?

You will have to send papers to support those claims. In all other cases, you will have to pay your service in full if you wish to cancel it. Plus, you'll need to cash out a cancelation fee: $300 during the first year.

Can Vivint be easily hacked?

They use 1024-bit encryption, and you can hide the IP addresses of connected devices. However, there have been reported incidents of Vivint systems being hacked. Vivint was also successfully hacked by the cybersecurity researcher named Logan Lamb in a test on the vulnerability of many top-rated security systems.

What happens when you cancel Vivint?

There isn't a Vivint early termination fee, but Vivint is kind of secretive about what other fees it requires from you before it sets you free. A Vivint cancellation customer service representative told us that, in most cases, you'll need to pay off the remaining balance on your contract.

Why is Vivint so hard to cancel?

Vivint contracts are incredibly lengthy and tricky to cancel. The cancelation notice and any supporting documentation have to be sent by mail. Many users get trapped into expensive five-year contracts because the company supposedly didn't receive their letters, emails, or fax cancelation requests.

Is Vivint a Mormon company?

In fact, Vivint Solar, a startup founded by an entrepreneur and former Mormon missionary, finds members of The Church of Jesus Christ of Latter-day Saints who knocked on doors as part of their own missions are among its best salespeople, making up about half the salesforce.

Has Vivint ever been hacked?

They use 1024-bit encryption, and you can hide the IP addresses of connected devices. However, there have been reported incidents of Vivint systems being hacked. Vivint was also successfully hacked by the cybersecurity researcher named Logan Lamb in a test on the vulnerability of many top-rated security systems.

Who is Vivint owned by?

The Blackstone Group
In 2012, The Blackstone Group acquired the company for $2 billion. In January 2020, Vivint completed its merger with Mosaic Acquisition Corp. and became a publicly traded company on the New York Stock Exchange.

How long is Vivint contract?

42 to 60 months
How long is my Vivint contract? Vivint home security company contracts run from 42 to 60 months. The average for most home security system companies is around 36 months.

Is Vivint connected to the police?

A Vivint monitoring agent will connect to the panel and listen silently for 30 seconds for suspicious activity. If suspicious activity is not heard, the monitoring agent will disconnect and dispatch the local police or guard.

How can I lower my Vivint bill?

Speak to customer service

  1. Promotional rates that might help you reduce your monthly fees.
  2. Scaling back your services.
  3. Any available credits or rebates that you can take advantage of based on your service plan.
  4. Make an arrangement to lower your monthly payments to an amount you can afford.

How do I get rid of Vivint?

No, you can't cancel online or through the Vivint app. To cancel your agreement with Vivint, you'll need to call the security company and its customer service department at +1-800-216-5232, ext. 5020.

Can you tell if someone is watching you on Vivint?

Do People with Vivint Spy on You? Vivint has its own professional monitoring center with staff working 24/7. For some customers, this may bring up an image of a stranger in an office watching you through your security cameras, but rest assured, this isn't happening.

Can I cancel Vivint?

No, you can't cancel online or through the Vivint app. To cancel your agreement with Vivint, you'll need to call the security company and its customer service department at +1-800-216-5232, ext. 5020.

Is Vivint a Chinese company?

Vivint is a public smart home company in the United States and Canada. It was founded by Keith Nellesen and Todd Pedersen in 1999.

Can Vivint see my cameras?

However, the use of professional monitoring may cause some users to worry about being spied on through their security cameras. Vivint monitoring center agents monitor Vivint security systems 24/7 to respond to alarms, but the agents do not access anyone's camera streams or video recordings.

Is Vivint easily hacked?

They use 1024-bit encryption, and you can hide the IP addresses of connected devices. However, there have been reported incidents of Vivint systems being hacked. Vivint was also successfully hacked by the cybersecurity researcher named Logan Lamb in a test on the vulnerability of many top-rated security systems.

Is Vivint a Mormon owned company?

In fact, Vivint Solar, a startup founded by an entrepreneur and former Mormon missionary, finds members of The Church of Jesus Christ of Latter-day Saints who knocked on doors as part of their own missions are among its best salespeople, making up about half the salesforce.

Is Vivint owned by Amazon?

Vivint was acquired by The Blackstone Group in September 2012.

Can you cancel Vivint?

No, you can't cancel online or through the Vivint app. To cancel your agreement with Vivint, you'll need to call the security company and its customer service department at +1-800-216-5232, ext. 5020.

Do I own my Vivint equipment?

You own the equipment. You can either pay for all the equipment up front or pay for it over the course of a few years. If you decide to pay for it over time, Vivint offers 0% APR so there's no added interest.

Has Vivint been hacked?

Vivint was also successfully hacked by the cybersecurity researcher named Logan Lamb in a test on the vulnerability of many top-rated security systems. Read the full story of the test here. When a Vivint security system is hacked, outsiders can access your security camera feeds to spy on you in your home.

Does Vivint call police?

A Vivint monitoring representative will first try to contact you through the panel and ask for your verbal passcode. If we cannot reach you through the panel, your primary contact number will be called. If we cannot reach you at the primary number, we will dispatch the local police or guard to your home.

What happens when I cancel Vivint?

Yes, Vivint will refund you on a prorated basis if you own a prepaid account after it deduces the charges and fees of the cancelation. Otherwise, you must pay the contract in full to cancel it.