Why isn't my Arlo camera connecting to my phone?
Why isn't my Arlo camera connecting to my phone?

Why does Arlo fail to connect?

If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.

Why is my Arlo pro camera not connecting?

Make sure the SmartHub or Base Station is installed and operational. Check the camera battery for sufficient charge. Sync one camera at a time to the SmartHub or Base Station. If you perform all the steps properly and you still experience issues, you may need to perform a factory reset.

Why is my Arlo not connecting to my phone?

Verify that you are in range of your mobile network. For portable Arlo products like Go series cameras, make sure there is an activated SIM card inserted into the camera. Also ensure the camera is in range of your mobile network.

Why won’t my Arlo base connect to my phone?

Since you're pressing the reset button, make sure you hold it until the base LEDs flash amber. Remove all devices in Settings, My Devices. Start fresh using the Add Device button on the Devices tab to add the base and sync the cameras. Be sure to only briefly press the base sync button – don't hold it.

How do I manually pair my Arlo camera?

To manually sync Arlo Ultra, Pro 3, or Pro 4

  1. Release the Arlo camera from the camera housing.
  2. Pull the camera out of the camera housing.
  3. Press the Sync button underneath your camera.
  4. Wait for your Arlo camera and SmartHub to sync.
  5. Check your Arlo camera's live stream in the Arlo app to verify that the camera was synced.

Sep 9, 2021

How do you reset Arlo app?

Launch the Arlo Secure app or log in to my.arlo.com. Tap or click Settings > My Devices and select the camera you just reset. Tap or click Remove Device. Tap or click Yes to confirm.

How do you get Arlo back online?

If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the Arlo SmartHub or base station. The Internet LED blinks for 10 seconds, then your Arlo camera resumes normal operation.

How do I reboot my Arlo camera?

Press and hold the sync button on the the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.

How do I get my Arlo Go camera back online?

If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the Arlo SmartHub or base station. The Internet LED blinks for 10 seconds, then your Arlo camera resumes normal operation.

What does restarting an Arlo camera do?

To reset the cameras, you actually remove them from the account – which is a different control. Restart will just reboot the camera. It won't affect any settings. It will need to reconnect to the mobile network after the restart, but that should happen automatically.

Why is Arlo camera offline?

To troubleshoot when your Arlo Go camera is offline: If the battery is low or dead, plug in the camera or insert a fully charged battery. If the LED does not light even when the battery is not low, it might be turned off in your Arlo Go camera's settings.

What happens when you restart an Arlo camera?

Restart will just reboot the camera. It won't affect any settings. It will need to reconnect to the mobile network after the restart, but that should happen automatically.

Why is my Arlo Go offline?

To troubleshoot when your Arlo Go camera is offline: If the battery is low or dead, plug in the camera or insert a fully charged battery. If the LED does not light even when the battery is not low, it might be turned off in your Arlo Go camera's settings.

How do I reset my Arlo?

Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.

How do I get Arlo cameras back online?

If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the Arlo SmartHub or base station. The Internet LED blinks for 10 seconds, then your Arlo camera resumes normal operation.

How do I reconnect my Arlo camera to the Internet?

To connect your Arlo camera directly to your 2.4 GHz Wi-Fi network:

  1. Launch the Arlo Secure app.
  2. Tap Add New Device.
  3. Select your Arlo device.
  4. Select your Arlo model.
  5. Follow the in-app instructions.
  6. If Arlo detects that you have a SmartHub or Base Station, tap Connect without SmartHub.

Why is my Arlo camera showing offline?

Your camera might go offline if metal objects or thick walls and ceilings exist between the camera and the base station. Do you have an access point or other WiFi device close to the SmartHub or base station? If so, your Arlo system might be experiencing WiFi congestion.